Within our strategic focus, we will improve key strategic areas of our operations. These areas are driven by our strategic themes and address the elements identified in our current state assessment.

To achieve excellence in each of the strategic themes (Business Excellence, Business Development & Business Relationship), NHI must continuously improve several areas of its operations. Strategic objectives define the areas of continuous improvement that are required to achieve the strategic results from the strategic themes.

Each Strategic Theme is presented below with respective Strategic Objectives:

ST-01: Expanded Coverage & Financial Sustainability

• Advance expanded coverage
• Improve financial sustainability
• Improve annual planning and execution
• Improve organization alignment and capacity to deliver

ST-02: Stakeholder Relations and Communications 

• 02.1 Improve stakeholder communication & awareness
• 02.2 Strengthen NHI Brand
• 02.3 Improve communication tools

ST-03: Governance 

• 03.1 Establish accountability and performance systems
• 03.2Advance alignment / update of legislative framework
• 03.3 Strengthen strategic partnerships

ST-04: Operational Excellence

• 04.1 Enhance service rationalisation
• 04.2 Improve customer satisfaction
• 04.3 Improve operational margins
• 04.1 Improve service delivery through technology adoption
• 04.2 Improve organization efficiency 
• 04.3 Improve data management
• 04.4 Improve adoption of regulatory procedures and policies
• 04.5 Improve staff capacity